Description (This role plugs into our highest-need seat — product/app, sales-ops, or CS-ops systems.) In one line: We hand you a messy, ambiguous, high-stakes problem — and you come back with a working, tested system. You
Company Overview BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of
Job Responsibilities Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
Responsibilities: 1.Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results. 2.Capacity
Responsibility: 1）Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS. 2）Own rider safety. Design rider safety intervention plans, insurance
Job Responsibilities: Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS. Own rider safety. Design rider safety intervention plans,
