Responsibility: 1)Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries, improving customer NPS. 2)Own rider safety. Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce
Job Responsibilities Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.