Atividades: Levantar, entender e documentar requisitos de negócio junto às áreas operacionais e clientes; Elaborar Especificações Funcionais (EF) detalhadas para novas funcionalidades, correções e melhorias em sistemas de informação; Atuar como ponte entre negócio e time
Planning & Resource Optimization Manager (Americas) Location: Remote within Canada Compensation: Up to BRL R$220,000 Great operations dont happen by accident—theyre engineered. Were seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across
XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role