Ensure real-time operational efficiency by monitoring and adjusting resource allocation, service flows, and performance indicators, ensuring SLA compliance and the best experience for both customers and employees.Responsibilities:Monitor real-time call, chat, and email volumes, adjusting resource distribution
Blue Dot , headquartered in São Paulo, is a leading company in the Contact Center and Business Process Outsourcing (BPO) segment, with over 10 years of international experience. Specialized in Staffing solutions for companies in the
Remote Human Resources and Investigation ASSISTANT and Human Resources and Investigation SPECIALIST Positions Do you live in BRAZIL and have advanced professional communication skills in English, both orally and in writing? Do you love to read,
Atividades: Levantar, entender e documentar requisitos de negócio junto às áreas operacionais e clientes; Elaborar Especificações Funcionais (EF) detalhadas para novas funcionalidades, correções e melhorias em sistemas de informação; Atuar como ponte entre negócio e time
Responsibilities:Be responsible for fulfillment capacity levels; design capacity models tailored to different stages of business development; set capacity targets based on order volume forecasts; and develop capacity growth and retention strategies; Be responsible for the quality
XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role
As an Accounting Analyst, you’ll join our passionate and supportive team characterised by our ambition and team spirit. You’ll have the freedom to work independently while fostering strong collaboration with our finance and operations departments.You’ll be
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and
Tech Ops Process Engineer Location: São José dos Campos, São Paulo, Brazil Industry: Personal care product manufacturing Work Setting: Hybrid Are you passionate about manufacturing innovation, process engineering excellence, and transforming product concepts into scalable, world-class
Tech Ops Process Engineer Location: São José dos Campos, São Paulo, Brazil Industry: Personal care product manufacturing Work Setting: Hybrid Are you passionate about manufacturing innovation, process engineering excellence, and transforming product concepts into scalable, world-class
Planning & Resource Optimization Manager (Americas) Location: Remote within Canada Compensation: Up to BRL R$220,000 Great operations dont happen by accident—theyre engineered. Were seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across
XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role
We are seeking an experienced Recruitment Team Lead & Business Partner to support hiring initiatives in an RPO-style engagement. Operating as part of ZRG’s Embedded Talent Acquisition team. Will partner closely with hiring managers and internal