Estamos em busca de profissionais analíticos, estratégicos e apaixonados por eficiência operacional para compor nossa rede de profissionais para futuras oportunidades na área de Workforce Management (WFM). Esta divulgação tem como objetivo conhecer profissionais alinhados ao perfil
Responsibilities Perform capacity planning for operations (capacity planning). Develop intraday and daily volume and AHT curves. Monitor and analyze operational assumptions (volume, AHT, turnover, and hiring). Manage capacity and the recruitment pipeline. Monitor and recommend adjustments
Workforce Management (WFM) Location - Sao Paulo, Brazil * Job Title: Manager II, Planning & Scheduling Job Description : - Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.