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Skills Required: Advanced English Expertise with Thruput Manager software architecture and batch routing techniques for customer solutions Expertise with gathering processing and analyzing SMF data for performance and capacity support Expertise with MXG and SAS PDB
Your role and responsibilities: Ensure SLA adherence and process compliance (ITIL awareness) Mentor and train team members Handle tickets, perform root cause analysis, and troubleshoot technical issues Lead installation, configuration, migration, and upgrade activities Define and
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