DGB Americas Training Manager – South LATAM DOLCE & GABBANA Beauty Location : Brazil Reporting to: Education Senior Manager Role Mission We are seeking a dynamic, strategic, and hands-on Training Manager to lead all education initiatives
Ensure real-time operational efficiency by monitoring and adjusting resource allocation, service flows, and performance indicators, ensuring SLA compliance and the best experience for both customers and employees.Responsibilities:Monitor real-time call, chat, and email volumes, adjusting resource distribution as needed.Act proactively