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What you’ll do: The Quality Improvement is responsible for building and maintaining the operational requirements for Regional QI and Hybrid QA Leads to execute on their daily rhythms, manage the accountability systems for those daily rhythms,
The Quality Control (QC) for Sales is responsible for mitigating business and customer risk by owning regional quality control operations across call monitoring, call scorecards (AI + manual), and escalation coordination. This role partners closely with
_Welcome to Warner Bros. Discoverythe stuff dreams are made of._ Who We Are When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even