Multilingual Jobs In Lima - 2 Job Positions Available

Ensure real-time operational efficiency by monitoring and adjusting resource allocation, service flows, and performance indicators, ensuring SLA compliance and the best experience for both customers and employees.Responsibilities:Monitor real-time call, chat, and email volumes, adjusting resource distribution

Key Responsibilities:ꔷ Review and verify customer KYC documents (IDs, business licenses, etc.) against anti-fraud databases, resolving cases daily within defined SLA.ꔷ Review customer identities and counter-parties against international sanctions requirements, identify politically key persons, sanctions risk.ꔷ