Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is
Build the future of payments with AI, Pix & Open FinanceType: Full-TimeLanguage: EnglishLocation: São Paulo, Brazil (Hybrid)Reports to: CEOThe CompanyNova is building a new generation payment network (i.E. reinventing Visa/Mastercard) using AI on top of Pix
We are the Americas Cluster Operations Team, a critical component of a leading global technology enterprises infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the
Build the future of payments with AI, Pix & Open FinanceType: Full-TimeLanguage: EnglishLocation: São Paulo, Brazil (Hybrid)Reports to: CEOThe CompanyNova is building a new generation payment network (i.E. reinventing Visa/Mastercard) using AI on top of Pix
Ensure real-time operational efficiency by monitoring and adjusting resource allocation, service flows, and performance indicators, ensuring SLA compliance and the best experience for both customers and employees.Responsibilities:Monitor real-time call, chat, and email volumes, adjusting resource distribution
