Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer
Job ResponsibilitiesFulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.Capacity Strategy: