XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role
Build the future of payments with AI, Pix & Open FinanceType: Full-TimeLanguage: EnglishLocation: São Paulo, Brazil (Hybrid)Reports to: CEOThe CompanyNova is building a new generation payment network (i.E. reinventing Visa/Mastercard) using AI on top of Pix and
XLA AnalystPosition SummaryThe XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role partners with