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XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role
- Curso técnico em informática - Graduação em tecnologia da informação - Realizar suporte ao usuário, solucionando problemas relacionados a hardware e software - Instalar e configurar softwares e sistemas operacionais - Realizar manutenção de hardware
