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XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role partners with
Job Description Essential Responsibilities : - Maintain resolution processes documentation and Knowledge articles.Perform technical review, acceptance testing and implementation of software and firmware upgrades.- - Manage the supported software solutions to ensure data and project access
