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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every
Job Responsibilities Define and govern service policies across the takeaway ecosystem (customer, merchant, and rider), ensuring a balanced, sustainable three-sided experience aligned with regional business strategy. Architect the end-to-end service journey from AI-driven self-service through to human-assisted resolution—owning service routing
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