Job Description: Customer Support Specialist Who We Are: Shoplift, an American software startup based in NYC, helps thousands of e-commerce merchants like Kith, Liquid Death, Olukai, and more, acquire online customers efficiently and profitably by optimizing their online
Position Overview : The Content & QA Specialist is responsible for the quality, accuracy, and continuous improvement of customer support content, AI chatbot performance, and operational workflows within a designated business area (Sportsbook, Sportsbook Promotions etc). Key Responsibilities
This is a fully remote, project-based position. You will be brought on as an independent contractor for an initial 3-month project, with the possibility of extending into a long-term role based on performance and ongoing need.