locations - Sao Paulo, Brazil - time type - Full time - posted on - Posted Today - job requisition id - JR - Genesys empowers organizations of all sizes to improve loyalty and business outcomes
Responsibilities Analyze operational results (D-1), monitoring indicators such as service level, answered calls, abandonment and absenteeism, identifying deviations and their causes. Compare actuals versus plan, ensuring forecast accuracy and proposing adjustments as needed. Monitor the operation