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Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users lives. With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and
XLA Analyst Position Summary The XLA Analyst is responsible for measuring, analyzing, and improving the digital employee experience by leveraging Experience Level Agreements (XLAs), Digital Employee Experience (DEX) platforms, operational analytics, and user feedback. This role partners with
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