Where: Remote from Brazil Type: Freelance *Join Us at Social Element! *: Founded 24 years ago, were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To
Your role and responsibilities: Ensure SLA adherence and process compliance (ITIL awareness) Mentor and train team members Handle tickets, perform root cause analysis, and troubleshoot technical issues Lead installation, configuration, migration, and upgrade activities Define and