We are seeking an experienced Field Support Specialist to join the Desktop Support team. This role is responsible for partnering with Customer IT design teams, Level 1 Service Desk, and other support groups to ensure the stability
RESPONSIBILITIES : Participate in EUC Field Service transition activities. Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents Analysis of Service provision and resourcing based on SLAs, Assets, Call Volumes, Site